What Should Small Businesses Expect From a Cybersecurity Provider?
Most business owners know they need some level of cybersecurity protection. They’ve heard horror stories about ransomware and hackers breaking into company systems. Naturally, they want to make sure their own business doesn’t become the next victim/cautionary tale. But here’s a question we hear less often: What exactly should a cybersecurity provider be doing to…
Read MoreIs Microsoft 365 Backing Up Everything Your Business Needs?
If your business uses Microsoft 365, employees save documents to OneDrive, collaborate in SharePoint, exchange emails in Outlook, and share files in Teams. Everything lives in the cloud, which means everything is safely backed up, right? Well, not necessarily. Microsoft 365 includes excellent tools for protecting and recovering information, but storing data in the cloud…
Read MoreThinking About Switching IT Providers? Here’s What Businesses Should Know
Cutting ties with your IT provider isn’t exactly like breaking up with a significant other, but it can feel surprisingly similar. You’ve built a relationship, they’ve been involved in important parts of your business, and even if things aren’t working well anymore, switching can feel like a lot of trouble and a headache. We’ve spoken…
Read MoreThe Fastest IT Fix Is Sometimes the Simplest One
When technology suddenly stops working, it’s easy to panic and assume the worst has happened: your computer won’t turn on? It must have failed. Is the printer acting strangely? Time to order a new one. The Wi-Fi drops for a few minutes? The network must be down! Sometimes those assumptions are correct, but more often…
Read MoreOne Phone Call Nearly Opened the Door to a Cyberattack
Most business owners expect cybercriminals to hide behind suspicious emails filled with spelling mistakes/broken links, and a litany of red flags. Unfortunately, for honest people’s sake, that’s not how many attacks work anymore. Sometimes, the threat arrives as a perfectly normal phone call. One of our clients recently experienced exactly that. Someone claiming to be…
Read MoreWhy Great IT Techs Ask So Many Questions
If you’ve ever contacted IT support, you’ve probably had this experience: you report a problem, expect an immediate fix, and instead get a series of questions. “What were you doing when it happened?” “Can you send me a screenshot/photo?” “Has anything changed recently?” “What exactly do you see on your screen?” At first, this can…
Read MoreThe Missing Data That Wasn’t Actually Missing
Few phrases create more anxiety in an office than, “I think all of our files/data are gone.” For many businesses, that immediately triggers worst-case scenarios. Was it ransomware? A hard drive failure? Data corruption? Did someone accidentally delete an important folder? Recently, one of our clients experienced exactly that kind of panic. They believed a…
Read MoreGood Networks Rarely Get Compliments
Nobody walks into the office on a Monday morning and says, “The network was fantastic today. Wow, did you see it crush those bandwidth demands at 2 pm!?” It just doesn’t happen. No one sends an email praising the Wi-Fi for connecting instantly. Few people notice that files open without delay or cloud applications respond…
Read MoreYour Technology Shouldn’t Depend on One Person
Imagine your IT consultant asks a simple question: “Where is your company’s domain registered?” (Crickets) The room gets quiet. Someone thinks a former employee set it up years ago. Another believes an outside consultant handled it. The recovery email might belong to someone who’s long since retired. Nobody knows the password, and nobody is even…
Read MoreRemote Access Mistakes Businesses Casually Make
More businesses rely on remote access than ever before. Whether employees are working from home or IT technicians are troubleshooting systems from miles away, remote connectivity is now an essential part of doing business. When configured correctly, remote access improves productivity/communications and minimizes downtime. When configured poorly, however, it can become one of the easiest…
Read MoreDomain Security = Business Security
Cybersecurity: people quickly associate it with protecting computers, servers, email accounts, or cloud applications. Those are all critical pieces of the puzzle. But there’s one asset that often gets overlooked until it becomes a problem: your company’s domain name. Most business owners don’t think about their domain very often, and that’s understandable. Once it’s registered…
Read MoreWhy Good IT Support Sometimes Means an Eight-Hour Drive
When people think about IT support, many feel the best solution is also the fastest one. Thanks to today’s technology, many issues can be resolved remotely in just a matter of minutes, saving businesses both time and money. And in most cases, that’s exactly the right approach. But one thing we’ve learned over the years…
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