Here at M&H Consulting, we value our ability to physically come to your office(s), getting to know your company, staff, and your digital and hardware infrastructure. However, we recognize that, especially in the current climate, that an in-office visit isn’t always viable, which is why we offer expert remote computer support and IT services throughout the Greater Boston area.
When it comes to receiving IT service, especially remote service over chat, voice, or video calls, there are a few things that you should keep in mind and have prepared to make the service as smooth, quick, and effective as possible. In today’s blog, we will explore a few tips that you can use before, during, and after remote IT services to ensure that you receive all the necessary fixes and guidance that you require to get back to your daily task lists.
Prepare As Much Detail As Possible
While we certainly understand that not everyone is, or even wants to be, technology experts, it’s essential to include as much detailed information as possible regarding the technical problems you and your business face. Whether your internet has slowed down dramatically, crucial applications refuse to function correctly, email servers go down, or your company’s website simply won’t load. It’s important to list every symptom carefully, no matter how big or small it may seem.
Going through this process before service appointments ensures that our team has all the clues necessary to investigate your systems. Technology can be fickle and complicated, often hiding the true nature of malfunctions. The more information you and your team can provide during our session, the quicker we can get you back up to 100% functionality and back to your daily tasks.
Clear Ample IT Session Time
Sometimes revealing the true nature behind a technical problem can take more time than expected. Sometimes it can take less time than expected. Unfortunately, until we get into your systems, we can only estimate how long it will take to effectively resolve the problem. And, while there are some challenges when operating remotely, our expert staff of IT professionals absolutely has the know-how and determination to get the job done.
With that being said, make sure that you clear an ample amount of extra time during and after our scheduled session, in case we need to run a bit later than estimated. At M&H Consulting, we work in long-term solutions, not short-term fixes, ensuring that when a problem is solved, it stays solved, through patient, quality discovery work, and effective solutions.
Enlist Trusted, Go-To IT Professionals
While it may seem like most generic IT support services are a quick 1-800 number away, this simply isn’t the case. By enlisting trusted, go-to, repeat IT services, whether remote or in-person, you allow technology experts to learn the ins-and-outs of your company, your technology, and your digital infrastructure.
At M&H Consulting, our goal is to exist as an on-demand technical service that not only provides efficient and practical support, but understands your business goals, knows your staff, and acts as an extension of your team. We build this trust through quality service, courteous respect, and a dedication to preserving your business’s technological functions, small or large.
Categorised in: IT Support Services, Remote IT Support