In the world of business, managing customer relationships is key to gaining and maintaining loyal return customers. CRM, or customer relationship management software, can aid businesses in handling customer data, customer interactions, customer support, client contacts, automate sales, access business information and other client needs. While CRM software is most commonly used to manage a business-customer relationship, CRM software systems are also used in the same way to manage business contacts, employees, clients, contract wins, and sales leads. Are you looking for CRM software to help your small- or medium-sized business manage client relationships? Here are some of the top rated CRM suggestions that can be customized for your specific client needs.
1.) Salesforce
The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support. The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. This CRM can grow with your business, which is especially important if you are just starting out. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns, and provide service post-sale.
2.) Hubspot
HubSpot offers a visual dashboard with a real-time view of the entire sales funnel. Users can track customer interactions automatically through email, social media, or phone calls, and every interaction is stored in a timeline organized by lead. It is considered best for companies with 10-1,000 employees.
3.) InfusionSoft
InfusionSoft is a cloud-based sales and marketing platform that brings Customer Relationship Management (CRM), Marketing Automation, and E-Commerce together in one centralized system, so small businesses can deliver personalized sales and customer service experiences.
For a side-by-side comparison of multiple CRM software packages, check out the PC Magazine research for 2017. For specific assessment of your business needs when it comes to CRM talk to the professionals at M&H Consulting at 1-(866)-964-8324.
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